FAQ

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Frequently Asked Questions

Yes. Paid to Maid is licensed, bonded and insured. If requested proof of workman’s compensation coverage can be provided.

Yes, Paid to Maid employees must undergo a criminal background check upon hire.

Yes. When it comes to cleaning, we bring everything needed to do the job. However, we can use your products and vacuum if preferred.

We understand the benefits of having a cleaner that is familiar with your property and your unique likes or dislikes regarding cleaning. Unless otherwise instructed we strive to send the same maid(s) each visit.

Some of our client’s tip, and some do not. That is a personal choice and we leave that up to you!

Yes. Gift certificates must be purchased in person and can be purchased using cash or debit card. For more information please contact us.

We serve the Tampa Bay Area, our main office in Hillsborough County Florida. Depending on location, we may charge a travel fee associated with each service call. Please contact us for more information.

We are a green company that uses eco-friendly products. In some instances, it may be necessary to use a traditional cleaning solution. If required, the property owner will be notified prior to use.

We offer Clover Flex which gives us the ability to accept debit and credit cards on site. We accept all major credit cards including Visa, MasterCard, Discover, and American Express. If you are not home at the time of payment, we can invoice you or you can pay in advance over the phone or in person. We require a debit or credit card to hold an appointment, and of course cash is always accepted.

As a company that has built its core foundation on Trust and Value, we strive for 100% customer satisfaction. If something is not done in compliance with our checklist or was done poorly, we are more than happy to send the crew back to fix their mistakes free of charge.

Visit the Contact page on our site or email us at [email protected]  Someone from Paid to Maid will get in touch with you as soon as possible to schedule a quote.  As far as the other services, we are more than happy to come to your home and meet you first to visually access your needs to assist us in providing an adequate quote.

Before the crew arrives, we ask that you pick up any personal items so that more energy can be spent cleaning.

With Paid to Maid we offer many options for letting our cleaners into your property. You can choose to be home to let them in and then come back towards the end, stay during the entire cleaning, or leave a key and not come home at all. It’s totally up to you and what you are comfortable with.

Our pricing is completely individualized. Because every home is unique, we base our pricing on factors like square feet, clutter, pets and even your lifestyle, which may affect the way we clean. That’s why we prefer to meet you at your home before giving you a price.

Because it’s tailored to each client’s unique needs all of our concierge services are priced on a per job basis. Please contact us for more information or to schedule a visit.

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